3 ways to solve windows media player crashesWindows Media Player is quite popular among people from all over the world. But no matter how popular this software is; Windows Media Player is not completely bug free. Several cases have been reported till date about the unwanted crashes of this highly popular music player. We are going to explore a very similar case here:.Part 1: Windows Media Player crashes you might encounterAs soon as you open your Windows Media Player to play your audio/video files, it crashes immediately with the error message “Windows Media Player has stopped working.” Initially we thought that the problem is temporary and the player will work fine if we open it from other source. But no matter how hard we tried, the Windows Media Player would just not respond.This error message was seen on Windows 7 but after some exploring we found that this error message could appear on almost every Windows operating system including Vista, XP and 8. The version of the Windows Media Player was also not responsible as this problem was found in versions 11, 12 and many others.More info and cause of the crash:If you try to explore the application log for errors, you will quickly find that the problem persists with a key called Indiv0164.key. This key corresponds to the digital rights management and if the cache is corrupt, you will never be able to load the Windows Media Player.
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The digital rights management cache can become corrupt due to a number of reasons like changing of hardware.Part 2: How to solve this problem?If you are thinking that re-installing the media player will solve the issue, then you are completely mistaken as the error is not associated with the media player. The only solution to this problem is to rebuild the DRM (digital rights management) cache. When you clear this cache, the cache is automatically created on next start up but the problem arises because you have to re-acquire the licenses.
If you are lucky enough to have a backup of your licenses in the media player, you can easily retrieve them and build your DRM cache again. However if you are not that lucky, you will have to go through the following steps:Step 1 Look for the DRM cache. This directory is usually hidden away from the users. To find the DRM cache file, open your c drive - programData - Microsoft - Windows - DRM cache.Step 2 When you open the DRM cache, you will find a few files in it. You can either create a backup for these files or delete them. Place the new licenses in this file.Step 3 Start the windows media player again and you are done.3 ways to solve media player crashesThere can be a number of reasons behind Windows Media Player crashes.
It is necessary for you to determine the actual reason behind the crashes because then only you will be able to find a solution for it. The above case was related to the DRM cache error. However there can be several other reasons behind the crashes too. 1.Choose the file you want to convert and then either drag n drop it to the Wondershare video converter Ultimate or just browse to the file.2.One the right corner of the interface, choose the output file type. You can choose from several file extensions like avi, mp4 etc.3.Once you are sure about your input and output, click on the convert button at the bottom of the screen.Solution 3: SFC scans for finding out the errorsIf your Windows Media Player is crashing again and again then there is a huge possibility of corrupted files in your system. To find and fix these corrupted files, SFC scanning comes into play!
During this scanning procedure, all the protected files of the system are scanned for any error. You can follow these steps to fix media player crashing issue with SFC scanning:1.Open the command prompt on your Windows operating system.2.Type the following command ‘sfc/scannow’ in quotes and click enter.3.Once you press enter, the scanning will start and it may ask you for installation DVD as well.When you opt for SFC scanning, it might delete some of your corrupted files also. However Windows Media Player will function smoothly.
RECOMMENDED:1).2) Install program and click Scan button.3) Click Fix Errors button when scan is completed.4) Restart your computer.The issue with the Windows Media Player occurs if some of the backend files related to the Media Player got corrupted or there are a chances that the issue occurs if the computer is affected with the virus infection. Symptoms for Windows Media Player not working issue:If the issue with the Windows Media Player not working occurs, there are a chances that some of the other third party application such as Subtitle Edit, Plex, HDHomeRun and VisualSubSync also may not work.If the issue with Media Player occurs, there are a chances that. You won’t be able to play any media files saved in the computer. Windows Explorer crashes or keeps on restarts. The issue might occur due to a bug in the Windows Update.
Computer performance will be affected.The issue with the Media Player can be sorted in multiple ways. In this article, we are providing the best possible steps to overcome this issue. What is causing Windows Media Player not working issue?There are different factors causing to get Windows Media Player not to work.
The issue can occur if some of the Windows files got damaged or corrupted. Sometimes, Windows Users may face different type of troubles with this Windows Media Player.
Most common issues includes as follows. Windows Media Player crashes/freezes. WMP crashes with message Windows Media Player has stopped working. Windows Media Player won’t open.
Error Windows Media Player library corrupted. Windows Media Player won’t stream media over network. Error Windows Media Player can’t connect/detect playback device/drive.If you are facing any of the above issue with Media Player, you can follow the below step by step resolution steps to fix the issue and get the Windows Media Player working properly.
How to fix Windows Media Player not working issue?Follow the below step by step procedure to fix the issue with computer freezes explorer.exe class not registered error message. Kindly check if the issue gets fix after performing each troubleshooting steps and proceed further.Quick Note: Before making any changes in your computer, we suggest you to, so that you can restore back your computer to previous working state if something goes wrong.
While using a Window OS based system, you may encounter various types of issue in it and the Windows Media Player not working is one of them. Most of the time, this issue is caused by simple software misconfigurations and human errors. Hence, it is quite easy to solve with proper information and guidance. Now, if you want to know about those solutions in order to remove this issue from your system, then follow this article. This is because we have provided those effective solutions here. Therefore, without wasting any more time, let’s have a quick look at them. Main Causes of the Windows Media Player Not Working IssueIn a Windows OS based system, there are many types of problematic factors that may cause this issue.
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And we have provided some examples of those problematic factors in the section below. Have a look at them:. The Windows Update KB4013429. Corrupted CompPkgSup.dll file.
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File corruption issue in the Windows Media PlayerNow, if you have analyzed all the possible factors of the Windows Media Player not working issue, then let’s have a look at its solution. Ways to Solve the Windows Media Player Not Working IssueThere are many ways by which you can solve this issue on your system. But, in order to get an effective result, you need to apply them in proper order.
In this section of the article, we have provided some of the best ways to fix the Windows media player not working issue. Have a look at them and try to execute them as instructed.Use The Windows TroubleshooterThe first solution that you should try against this issue is Windows Troubleshooter tool. It is an inbuilt error removal tool which can fix almost every Windows issue or errors.
Now, to use this tool on your system, follow the given steps:. Click on the Start icon in order to open the Windows search bar. In that search bar, you need to type troubleshooting on it. Now, a shortcut option labeled as Troubleshoot will appear the result section. Click on that option.
This will open the troubleshoot window on the screen. There you need to select the Video Playback option and then Run the troubleshooter option.After that, the troubleshooting process will start on your system. It will take some time to identify all the problematics factors and then resolve them one by one. Once the troubleshooting process gets completed, reboot your system an check the existence of the issue. However, if this solution is unable to fix this issue, then try out the other solutions which are given in this article. Remove The Windows Update KB4013429Usually, this issue is triggered by the Windows Update KB4013429 and removing that update can fix it. Hence you should try this workaround before applying anything else on your system.
Media Player Stopped Working Windows 10
Now, to perform this solution on your system, follow the given instructions. First, disable the automatic update feature for the meantime in order to prevent any unwanted update installation. Then, open the Setting window by pressing the Windows key + I key. Now, in the Setting window, you need to click on the Update & Security option and then select the Update history option.
Inside the Update history window, you will find a list of all the updates which are installed on your system. There you need to locate the Uninstall update option and then click in it.
Instantly, a Control Panel window will open on the screen. On that window, you will also get a list of installed updates. Now, click on that search bar which is present on the upper-right corner of the window and then type KB4013429 on it. After that, you will get the KB4013429 file on the results section. Double click on it and then hit the OK button.Now, an update removal process will start on your system. It will take some to get complete, so be patient about it. Once that process is finished, reboot your system and check whether the issue is resolved or not.
Replace the CompPkgSup.dllSometimes, the CompPkgSup.dll file gets corrupted due to OS updates or corrupted file installations and down the line, that thing generates this issue in the user system. Now, to resolve this corrupted file from your system, you need to replace the old.dll file with a new and to perform that task properly, follow the given steps:.
Download the CompPkgSup.dll file and then copy it into the C:Temp folder. If that folder doesn’t exist on your system then you need to create it.
After doing that, open Run Dialog box by pressing the Windows key + R and then type cmd on it. Now, you need to hit the OK button or the Enter key in order to execute that command. Once you do that, the Command Prompt window will appear on the screen. There you need to type the following command lines and hit the Enter key at the end of each line.takeown /f%windir%System32CompPkgSup.dllicacls%windir%System32CompPkgSup.dll /grant administrators:Fcopy C:tempCompPkgSup.dll%windir%system32CompPkgSup.dllAfter this operation, the CompPkgSup.dll will get copied to the system32 folder.
Now, try to launch the Windows Media Player in order to verify the status of the issue. Re-register the DLL filesA few Windows users are able to fix this issue by re-registering the DLL files on their system. And it might possible that the same trick works for you also. Now, use this trick on your system following the given instructions:. Open the WinX menu by pressing the Windows key + X key together.
Then click on the Command Prompt (Admin) option in order to launch the Command Prompt window with Administrative rights. After doing that, you need to type the below-given command lines on the Command Prompt window and then hit Enter kye at the end of each line.regsvr32 vbscript.dllregsvr32 jscript.dllregsvr32 wmp.dllOnce you have completed that task, reboot your system and try to open the Windows media player. Reinstall Windows Media PlayerNow, if even after using all the above-mentioned solutions, you are unable to remove Windows 10 media player not working issue then you have to reinstall the Windows Media Player application in order to fix this issue. Now, to perform this task on your system, follow the below given instructions:. Go to the Control Panel window and then click on the Programs and Features option. This will launch the Programs and Features window on the screen. There you need to click on the Turn Windows features On or Off option.
Now, the Turn Windows features On or Off window will come up on the screen. In that window, you will find a list of features available on your system. From that list, you need to locate the Windows Media Player option and then uncheck that box which lies beside that option.After doing that, click on the OK button and reboot your system. Now, you need to reinstall the Windows Media Player, by checking up that box which you have unchecked in the previous steps. Once the installation process gets completed, launch the Windows Media Player application and try to look for the issue. ConclusionWe hope that our solution and suggestions are helpful to you regarding Windows Media Player not working Windows 7 64 bit and Windows 10 situations. Now, if you need more information on this topic or any other tech-related stuff then keep following our upcoming articles.
With so many electronic gadgets, operating systems, platforms and software tools, life has never been easier. However, users often come across several runtimes and performance-related error codes that must be resolved at the earliest. While some error codes are easy to troubleshoot, others require more intricate steps. Our experts at Errorcode0x have studied each and every error that can possibly develop in your gadget. Regardless of what OS or device you are using, we can provide the solutions for all. Therefore, read our blogs and get rid of all irritating error messages in no time.
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